Introduction – About Us

AOTL CONSULTING provides management consultancy, training services, research and customer satisfaction surveys to public and private sector organisations.  Established in 2002, our key task is to assist businesses and corporate organisations with changes to their culture, structure, systems and service delivery that will lead to quantum leap in improvement and efficiency of their services. We have done this successfully for a wide range of service providers within the public and private sector environment. AOTL CONSULTING has developed a diverse network of partners and clientbase nationally and internationally.

Our Core Services

Business Continuity Management: The ability of an organisation to maintain its critical operation during and following a disruption, as well as the speed at which it is able to re-establish its full functionality, can be the difference between success and failure. Working with your organisation, we focus on the integral role business continuity play in the development of strategic plans, competitive intelligence and continuity management.                                 

Business Planning & Growth Strategies: Your organisation's business plan is undertaken on a tiered approach with a long term strategic plan mapping out the direction of the business over the term of the plan. This is supported by a detailed management, operational and financial plan.             

Customer/User Satisfaction Surveys and Market Research : Our survey methodology and techniques measure customer's perception and satisfaction. Using the Customer preference Modelling (CPM) technique, we carry out a survey that identifies service attributes that are important to your customers and map their experience to give decon makers a clear picture of customer preferences.

Business Growth & Transformation: Transforming strategy into action is where we find that most small businesses struggle. It is important that strategic objectives are effectively communicated using a top-down and down-top approach with a structured measuring process in place. We provide a consultancy and support service to the Board and senior management teams to help them through this process, enabling them to achieve the business plan objectives and corporate goals

Frequently Asked Questions

"Why should your organisation employ and pay for the services of a chartered consultancy such as AOTL Consulting?"

The main reasons are based on added value, time, cost and delivery of results. We provide qualified and impartial advice on all subjects of which the client either has no specialist knowledge or has limited expertise and manpower. As an external specialist we give a second opinion on issues important to the client's future and throw a searchlight on to those areas in which expertise may be lacking; it makes it unnecessary to recruit extra staff (of perhaps unproven quality and ability) for a special assignment; clients get results which are not influenced by inter-departmental pressures, made available rapidly and directly to the board of directors; as consultants we also bring in fresh ideas, stimulate new thinking and generally act as a catalyst.

The services of AOTL Consulting is a valuable investment at a cost which tends to be smaller when compared with the amount invested in advertising, recruiting, training and the required “trial period” of a new employee for a short to medium term project or special assignment. We hit the ground running from day one to deliver expected results.

We are members of the Institute of Business Consulting and Chartered Management Institute. We rigorously adhere to the professional standards and Code of Conduct and can properly be referred to as ‘Registered Consultants’ putting our clients’ interests first.